Privacy policy

Who this policy covers

This policy describes how Mastercool Inc., trading as Mastercool, handles personal information through mastercoolauto.com. It covers visitors, customers and people who contact our team. Questions and privacy requests can be sent to info@mastercoolauto.com.

Information collected

Information you provide can include your name, contact details, delivery and billing addresses, account details, order information, support messages, return requests and review submissions. Payment or payment-confirmation information may be used to reconcile an order, depending on the payment method. Do not send passwords or full payment-card details in support messages.

The website and its service providers also receive technical information such as IP address, browser/device details, referring pages and interactions with the site. Cookies, pixels and browser storage support site functions, analytics and advertising.

How information is used

• Fulfil orders, arrange deliveries and handle returns, refunds and warranty support.
• Provide accounts, shopping functions and responses to enquiries.
• Maintain site security and investigate errors, misuse or payment problems.
• Measure site use and advertising performance.
• Meet accounting, recordkeeping and other legal obligations.

If you receive promotional email, you can use its unsubscribe option or contact us to stop it. Service messages about an existing order or request may still be necessary.

Service providers and disclosures

Relevant information may be handled by hosting, email, payment, delivery, support, analytics and advertising providers. Carriers receive the information required to deliver or collect an order. Google Analytics and Meta Pixel are used on this site; these services can receive device identifiers, browsing events and related technical data. Their processing is also governed by their own policies.

Information may also be disclosed where required by law, to address fraud or security concerns, or in connection with a business transfer subject to applicable protections.

Cookies and advertising

Our cookie policy explains storage and tracking technologies and the controls available to you. Advertising-related disclosures can have different legal classifications depending on your location; contact us to ask about applicable opt-out rights. Browser cookie controls alone may not stop every server-side use of information.

Retention and security

Order, support and account records are retained for the purposes described here, including applicable accounting, dispute-resolution and legal requirements. Retention depends on the type of record and why it is needed. You can request information about retention for your records.

We use HTTPS for transmission to the store and access controls for administrative functions. No internet service is risk-free. Contact us if you believe your account or information has been compromised.

International processing

Mastercool is based in the United States. Service providers may process information in other countries, where privacy laws can differ. Applicable transfer requirements and privacy rights continue to apply; visiting the site is not treated as a waiver of those rights.

Your choices and requests

Depending on the law that applies to you, you may be entitled to access, correct, delete or obtain a copy of your information; withdraw consent; or object to or limit certain processing. Email info@mastercoolauto.com with your request. We may need to verify your identity and will respond within the time required by applicable law. Some records must be retained for legal or transactional reasons. You may also contact your relevant privacy regulator.

Children and third-party websites

This store is intended for purchasers of professional tools and equipment, rather than children. If you believe a child has supplied personal information, contact us so we can investigate. Links to other websites lead to services governed by their own privacy practices.

Changes and contact

The revision date identifies this version. We will provide any additional notice or consent process required by law for material changes.

Email info@mastercoolauto.com. Mastercool Inc., trading as Mastercool, One Aspen Drive, Randolph, NJ 07869, USA. Our team is available Monday–Friday, 8:00 AM–5:00 PM Eastern Time.