A direct line to our team
Email info@mastercoolauto.com. Mastercool Inc., trading as Mastercool, One Aspen Drive, Randolph, NJ 07869, USA. Our team is available Monday–Friday, 8:00 AM–5:00 PM Eastern Time.
Orders and delivery
Include your order number and destination when asking about delivery, tracking, a correction or cancellation. For heavy equipment, tell us about loading-dock access and any receiving requirements. Track an existing order.
Equipment selection and support
Tell us the refrigerant type, exact model, voltage and intended application. For technical or warranty support, include the serial number and proof of purchase. Compare Commander models.
Returns and privacy requests
To start a return, send your order number, product model and reason. For a privacy request, describe the information or choice you need help with. Read returns information or read the privacy policy.
