Coverage at a glance
Mastercool’s standard limited warranty covers defects in materials and workmanship for one year from the original invoice/purchase date. Commander Series machines carry two years of limited parts coverage and one year of labor coverage. The terms supplied for the exact model, date and market apply.
Certain consumable or wear-related components have 90-day limited coverage, depending on the item. Normal wear is different from a manufacturing defect; ask our team to confirm the terms for your model and component.
Registration and purchase records
Keep your invoice and product serial number. Submit product registration and proof of purchase within 30 days of purchase where required by the applicable product terms. This registration period is not a 30-day limit for reporting every future defect. Contact us if you need help locating the registration process for your machine.
Request factory support
- Email info@mastercoolauto.com with the model, serial number, purchase date and order/invoice number.
- Describe the fault, when it occurs and any troubleshooting already completed. Include relevant photographs if available.
- Wait for the service instructions and return authorization before shipping the equipment.
Warranty evaluation and approved repairs are handled through the factory. The service team will confirm the applicable coverage, remedy and shipping arrangements. Our 14-day store return policy is separate from warranty repair procedures.
Use, maintenance and model-specific limits
Follow the operating and maintenance instructions for the exact product. Damage from misuse, inappropriate installation, neglect or unauthorized repair may fall outside the applicable warranty. This summary does not override the supplied warranty terms or statutory consumer rights.
Speak to our team
Email info@mastercoolauto.com. Mastercool Inc., trading as Mastercool, One Aspen Drive, Randolph, NJ 07869, USA. Our team is available Monday–Friday, 8:00 AM–5:00 PM Eastern Time.
