Your 14-day return window
We accept return and refund requests submitted within 14 days of delivery. Mastercool pays the return shipping cost, and we do not charge a restocking fee. These store terms do not limit rights that apply under consumer law.
Start your return
- Email info@mastercoolauto.com with your order number, product model and reason for the return.
- Our team will provide return authorization, the return destination and prepaid shipping or collection instructions.
- Pack the equipment securely and follow those instructions. Keep the return tracking details until your refund is complete.
Contact us before sending equipment back. The correct return or service location may differ from our office address. For heavy equipment, we will coordinate freight arrangements with you.
How your refund works
We issue refunds within five days after the returned item is received and the return is accepted. Your bank or payment provider may take additional time to show the credit. We will confirm the refund arrangements when handling your request; please do not send payment-account passwords or full card details by email.
Wrong, damaged or incomplete deliveries
Tell us about shortages, incorrect items or transit damage within 14 days of receipt. Send your order number and relevant photographs, and keep the packaging while the issue is reviewed. Transit damage should also be reported to the carrier. We will help coordinate the next steps. This reporting process does not remove your statutory rights.
A fault after the return period
A product may still qualify for warranty service after the return window. See our warranty information and contact us with the model, serial number and proof of purchase.
Contact the returns team
Email info@mastercoolauto.com. Mastercool Inc., trading as Mastercool, One Aspen Drive, Randolph, NJ 07869, USA. Our team is available Monday–Friday, 8:00 AM–5:00 PM Eastern Time.
